A person reads
every one of these.

We do not know, and we will not pretend to. We have never seen your wall, we cannot tell what it is made of from a photograph, and we have no way of knowing what is inside it — pipes, cables, old repairs, or how well the board was fixed in the first place.

What we do is ask you to tell us the wall construction before we produce anything, and then show you the kinds of fixing associated with that construction and an indicative load range for each. Those ranges are indicative. They are not a promise about your wall.

Before you drill: check for pipes and cables. If you are not sure what your wall is made of, or the piece is heavy, ask someone qualified. That is not us being cautious for the sake of it — a fixing chosen wrongly is how things end up on the floor.

No, and they are not meant to be. Two different things come out of Wallplan and they do two different jobs.

The arrangement picture is drawn onto your own wall photo by an image model. It is there so you can look at five options and decide which one you like. It is indicative — a piece may sit a few millimetres from where it will actually hang, and nothing in it should be measured.

The drill plan is the other output. It is drawn in your browser, as vector line work, from figures our layout engine calculated. Every millimetre on it — centre height, spacing, each drill point — is computed, never generated. That is the sheet you take to the wall.

The two are always shown separately and always labelled. The picture is how it looks. The plan is what you drill.

Photographs of your home are not used to train models. Not ours, not anyone else's. There is no setting for this because there is no version of this where we do it.

Location data is stripped from your upload before it is stored. A photo taken indoors on a phone usually carries the coordinates of your home in its EXIF metadata, and a home address is not something we want to be holding.

Uploads are kept for 30 days so you can come back to a wall you were part way through, then deleted. You can delete any wall, and every image attached to it, at any time from inside your account, and that deletion is immediate.

The models do two jobs: reading your photo to find the wall edges, the furniture below and the sockets and switches; and drawing what an arrangement looks like. Both can be wrong. A model may miss a socket, misjudge where the furniture ends, or draw a frame slightly off.

Which is exactly why nothing a model produces is treated as a measurement. You can correct anything it finds, add anything it missed, and the plan is only ever generated from figures you have confirmed.

Wallplan is a layout tool. It is not a structural assessment, not a survey, and not professional advice.

Each plan includes a monthly allowance of credits. A chat request costs 1, reading your wall photo costs 2, and each arrangement render or adjustment costs 5. The drill plan itself is free and always will be — it is drawn in your browser, and safety-related output should not sit behind a meter.

Credits reset at the start of each billing period and do not carry over. There are no credit packs, no top-ups and no stored balance. If you regularly run out, the answer is to move up a plan, not to buy more.

Credits are an allowance to use the service. They are not money, they hold no cash value, they cannot be redeemed or transferred, and they are not refundable.

Cancel from Billing inside your account, in one step, without emailing anyone. Subscriptions renew automatically until you cancel, and the price and renewal date are shown before you enter any payment details and again on every receipt.

When you cancel, your plan stays active until the end of the period you have already paid for, then drops to Free. We do not pro-rate part-months. Any unused credits from that period do not carry over.

Plans you have already saved stay in your account on Free — you will keep being able to view them, and the watermark returns on the drill plan.

If something has gone wrong, write to us before anything else. Most things are quicker to fix than to argue about.

Where the service failed to deliver what you paid for, we refund to the original payment method. Where the issue is with an AI output specifically, we would usually rather credit your account so you can try again, but that is offered, not imposed.

Credits already used are not refundable, and cancelling part way through a period does not generate a partial refund. The full position is set out in the Refund Policy.

Yes. Wallplan is for people aged 18 or over. It involves power tools and load-bearing decisions in someone's home, and it is not a service we want minors signing up to on their own.

You confirm you are 18 or over when you create an account. If we learn that an account belongs to someone under 18, we close it and delete the data attached to it.