Refund Policy

Cancel from Billing inside your account. One step, available at any time, no email required and no reason asked for.

Your plan then stays active until the end of the period you have already paid for, and drops to the Free plan after that. You keep the benefit of what you have paid for right up to the last day of it.

We do not pro-rate part-periods. Cancelling in the middle of a month does not generate a refund for the rest of that month, because you keep using the plan for the rest of that month.

Cancelling stops future charges. It is not, by itself, a request for a refund of a charge already taken — if that is what you want, ask us, and the sections below explain when we say yes.

The service did not do what it said it would

If Wallplan failed to deliver what you paid for — an outage that spanned a meaningful part of your billing period, a defect that made the planner unusable, or a feature described on the pricing page that did not work — we refund. How much depends on how much of the period was affected, and we will tell you the arithmetic rather than just an amount.

You were charged by mistake

A duplicate charge, a charge after a cancellation that we recorded, or a charge on the wrong plan is refunded in full. These are our errors and we do not ask you to argue for them.

You did not mean to renew

If a subscription renewed and you tell us within 14 days of that charge, and you have used no meaningful amount of the new period's credits, we refund it and close the subscription. We would rather do that than hold money from somebody who forgot.

Statutory rights

Where the law where you live gives you a cancellation or refund right stronger than this policy, that law applies and this policy does not reduce it.

Arrangement pictures are generated by a model, and models are not consistent. Sometimes an arrangement is not what you had in mind.

In that case our first offer is credits, so you can generate another. That is usually what people want, it is immediate, and it does not involve waiting for a card refund to settle.

It is an offer, not a substitute for a refund you are entitled to. If the problem is that the service is not working rather than that a picture was not to your taste, say so, and we will treat it under the section above.

Dissatisfaction with a specific arrangement picture is not, on its own, grounds to refund a whole subscription period during which the service worked.

• Credits already consumed.
• Unused credits at the end of a period, or on cancellation.
• Part-periods after a mid-period cancellation.
• Subscriptions where the account was closed by us for a breach of the Acceptable Use Policy.
• Anything arising from work carried out on a wall. Wallplan produces a layout. Choosing a fixing, checking what is inside the wall, and doing the work are yours, and damage to a wall or a piece is not something a layout tool can be liable for.

Write to support@styleyourspacesedinburgh.com from the address on the account, or call +44 7524930364 between 09:00 and 17:00 UTC on business days. Tell us which charge you mean — the date and the amount is plenty.

We reply within one business day and decide within five. If we need something from you to decide, we ask for it once and clearly.

Approved refunds go back to the original payment method through our payment provider. We start them the same day we approve them; how long they take to appear is down to your bank, and is usually 5 to 10 business days.

Refunds are made in the currency of the original charge. If your bank converted it, the amount that lands may differ slightly because the exchange rate has moved. That difference is the bank's, not ours, and we cannot make it up.

Please contact us before raising a chargeback with your bank. Not because a chargeback is illegitimate, but because it takes weeks and locks the account while it runs, and almost everything is faster to fix directly.

If we cannot resolve it between us, the Terms of Service set out the governing law and the courts that have jurisdiction, together with the free advice available to consumers and the position for buyers outside Scotland.

We keep records of subscriptions, charges, cancellations and support correspondence, and we will provide you with a copy of anything relating to your own account on request.